If you are considering employment at our hospital, please take a moment to review our Standards of
Performance. These standards outline our expectations and demonstrate behaviors that, we believe
help keep us focused on our goals. We ask that all employees consider and base treatment of our
customers on the following guidelines that are best remembered by using the mnemonic CARE.
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CARING FOR OTHERS IS A WORTHY AND GENUINE SERVICE. CARING IS EXHIBITED IN MANY WAYS INCLUDING
- MAKING AN HONEST EFFORT TO PROVIDE QUALITY CARE TO EACH AND EVERY PATIENT ENTRUSTED TO US
- MAINTAINING A SAFE ENVIRONMENT FOR PATIENTS, FAMILY, FRIENDS, AND STAFF
- TREATING EACH PATIENT AS A GUEST
- PROVIDING THE TOOLS NECESSARY TO ALLOW THE PATIENT TO MAKE DECISIONS THAT AFFECT THEIR
LIVES AND FAMILIES
- REMEMBERING THAT EACH INDIVIDUAL HAS VALUE AND IS WORTHY OF CARE
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ATTENTION TO OUR PATIENTS' NEEDS IS THE MOST IMPORTANT SKILL PRACTICED AT OUR HOSPITAL EMPHASIZING
- SERVICE-ORIENTED CULTURE WHERE PATIENTS EXPECT AND RECEIVE QUALITY CARE
- QUALITY CARE THAT INCLUDES RECOGNITION OF OUR DIVERSE CULTURES AND VARIED PERSONAL NEEDS
- INTEGRITY~ EMPLOYEES MUST STRIVE TO SEPARATE PERSONAL OR PRIVATE ISSUES FROM
PROFESSIONAL DUTIES; GUARD THE CONFIDENTIALITY OF EACH PATIENT; AVOID DISCUSSING JOB
RELATED ISSUES TO, OR IN FRONT OF, PATIENTS, VISITORS, OR CUSTOMERS; DISPLAY A POSITIVE
IMAGE; DEMONSTRATE APPROPRIATE DRESS AND A NEAT, CLEAN APPEARANCE; FOLLOW THE
ACCEPTABLE RUES OF EMPLOYMENT
- SENSITIVITY TO THE PATIENT AND FAMILY BY KEEPING THEM UPDATED WHEN DELAY IN TREATMENT OR
PROCEDURES ARE UNAVOIDABLE
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RESPECT CAN BE COMMUNICATED BY
- LISTENING CAREFULLY; PAYING ATTENTION TO NONVERBAL COMMUNICATIONS
- ADDRESSING PATIENTS APPROPRIATELY
- USING PROPER ETIQUETTE; PUT A SMILE ON YOUR FACE AND IN YOUR VOICE
- PROVIDING PRIVACY FOR EACH AND EVERY TASK
- TREATING EACH OTHER IN THE MANNER IN WHICH YOU DESIRE TO HAVE YOUR FAMILY OR LOVED ONES
TREATED
- RESPECTING YOUR PEERS BY WORKING WHEN SCHEDULED, ARRIVING ON TIME, PERFORMING YOUR
DUTIES EFFICIENTLY AND WITH CARE
- DEVELOPING PROFESSIONAL RELATIONSHIPS THAT RECOGNIZE THE DIVERSE AND INDIVIDUAL BELIEFS
AND VALUES OF ALL CULTURES
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ETHICS IS A REALM OF PROFESSIONAL CONDUCT THAT MUST BE PRACTICED AND INTERNALIZED. WE HAVE ADOPTED A
CODE OF ETHICS THAT IS EXPECTED TO BECOME A PART OF THE DAILY LIFE OF THE EMPLOYEES AT WILBARGER GENERAL
HOSPITAL. THIS INCLUDES DIRECTIVES FOR
- VIRTUES
- FIDELITY (PRINCIPLES)
- CONFIDENTIALITY
- VERACITY (TRUTHFULNESS)
- INTEGRITY
- COMPASSION
- DISCERNMENT (COMMON SENSE)
- TRUSTWORTHINESS
- RESPECTFULNESS
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